FAQ

ORDERS

How do I place an order?

All orders are placed on our website. Currently, we do not accept orders by phone.

How will I know when my order is confirmed?

After you place your order, you will receive an email confirmation. This does not mean that your order has been accepted.  Once your payment details have been approved. You will receive an email confirming your order. The process may take 1 - 3 business days.

For faster service, please check your email for correspondence. We may need to verify additional information.

Can I request a custom size handbag?

Yes, email (support@danielleroyal.com) or call (404) 445-7007 to receive a free quote. Once approved you will be required to pay a $250 nonrefundable deposit. Custom size bag(s) are made just for you, therefore cannot be returned or exchange.

Am I able to cancel or make changes to my order?

Before your order has been confirmed, you may cancel. Please call (404) 445-7007 or email support@danielleroyal.com for assistance.

Please keep in mind all handbags are custom made and made to order. Therefore, we cannot make changes, combine orders or cancel an order once it has been submitted.

Product Material and Color

What are the materials that bags are made out of?

We use full grain vegetable tanned, suede and pull up leather. High quality metal hardware.  

Where are your bags made?

All bags are made at Danielle Royal Design Studio, located in Stockbridge, Georgia.

Product Colors

We have made every effort to display the colors of our products as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitors display of color will show completely accurate.

PAYMENT 

What payment method do you accept?

We accept Visa, MasterCard, American Express, Discover, Apple Pay, Shop Pay and Debit Card.

How do I use Shop Pay to pay for my order?

Please note that payment is only debited from your card at the time your order is confirmed.

 

SECURE ORDERING AND PAYMENT OPTIONS

Shopping on our site is safe and secure. We use Secure Sockets Layers (SSL) encryption to keep your information safe and we do not store your credit card information. The information that we request is for processing purpose only. 

SHIPPING

Please keep in mind: All of our handbags are custom made and made to order and have a processing time of 2 - 8 weeks. If material or hardware is not in stock, process may take up to 8 weeks. Orders are shipped on business days (Monday - Friday).

How will my package be shipped?

 All bags are shipped via USPS and UPS. Signature is required.

We offer free shipping within the U.S.

 

When will my package arrive?

Shipping takes 2 - 5 business days depending on your location.

You will receive a shipment confirmation via email with tracking information when your package has shipped.

I have not received my package, what should I do?

If your order has not arrived in 2 weeks, please call us immediately.

Do you deliver to PO boxes?

Due to shipping restrictions, we are unable to ship to post office boxes. We recommend you provide a suitable shipping address where we can obtain a signature on delivery. This address should be billing or corporate address.

RETURNS AND REFUNDS

We want you to be completely satisfied, so we accept returns within 10 days that are damaged, unused (original condition) and change of mind:

If the product was found to be damaged upon arrival. We will repair or replace your product free of charge.

*Items that are damaged as a result of normal wear and tear are not considered faulty*

Please contact us immediately at (404) 445-7007 or email support@danielleroyal.com along with your order number and photo of the faulty product. Item will not be accepted without original receipt and packaging. You are responsible for paying shipping cost for returning your product to us.

Change of mind: We want you to create a handbag you love. If you decide you don't love your handbag for any reason. We will take it back unused and in original condition.

 

Does the same return / exchange policy apply for bags that have been made custom size are monogrammed?

Custom handbag sizes, personalized (monogrammed) items are final sale and cannot be returned or exchanged.

 

Additional Questions? We would love to hear from you.