Refund policy

RETURN AND REFUND POLICY

Our Guarantee

I want you to have a handbag you love. Every Danielle Royal handbag is hand‑painted in your custom colors, and returns are accepted only if the handbag is unused and in its original condition. To begin a return, please contact me at (678) 310‑4888 or support@danielleroyal.com.

Final Sale Handbags

Handbags made in a specific custom size or those that include monogramming are Final Sale and cannot be returned or exchanged.

Damages and Faulty Items

If your handbag arrives damaged, I will repair or replace it at no cost. Please contact me immediately with your order number and a photo of the issue. Items damaged through normal wear and tear are not considered faulty.

How to Return

To initiate a return, please reach out to me first at (678) 310‑4888 or support@danielleroyal.com. Once your return is approved and you receive confirmation, you may send your handbag to:

3588 Hwy 138 SE STE 153 Stockbridge, GA 30281 United States

Originality: Returns must include the original receipt and packaging. I reserve the right to refuse any handbag that shows signs of use or alteration.

Shipping Costs: Customers are responsible for the cost of the return shipping label. Shipping costs are non‑refundable.

Refund Process

Once your return is received and inspected, I will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5–7 business days.

Late or Missing Refunds

If your refund has not posted, please check with your bank or your credit card company. If you still have not received it after the 5–7‑day processing window, please contact me at (678) 310‑4888.

Exchanges

Exchanges are only available for damaged handbags. To begin an exchange, email support@danielleroyal.com.